Yes! We deliver across most locations in India.

Orders are usually processed within 1–3 business days. After dispatch, delivery generally takes 3–7 business days, depending on your location.

Please note that deliveries to remote locations may take slightly longer.

Once your order has been dispatched, you'll receive a tracking link via email or SMS so you can follow your package every step of the way.

While we work hard to deliver on time, occasional delays may occur due to weather conditions, courier issues, or unforeseen circumstances. If your order is significantly delayed, please contact our support team, and we'll be happy to assist you.

No. Due to the nature of our products and hygiene considerations, all purchases made on CHAMKILI are final. We do not accept returns.

No. We do not offer exchanges once an order has been delivered.

We take great care in packing every order. However, if you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with your order number, clear photos, and an unboxing video. After verification, we'll work with you to provide an appropriate resolution.

Many of our pieces are crafted to resist everyday tarnishing. Product-specific information will always be mentioned on the individual product page.

We recommend avoiding prolonged exposure to water, perfumes, lotions, and harsh chemicals to help maintain your jewellery's shine and finish.

Many of our pieces are designed with comfort in mind. If a product is hypoallergenic, it will be clearly mentioned on the product page.

We strive to display our products as accurately as possible. Slight variations in colour may occur due to lighting, photography, or screen settings.

Yes! Every CHAMKILI order is thoughtfully packed, making it perfect for gifting a loved one or treating yourself.

Store your jewellery in a dry place, preferably in the pouch or box provided, away from direct sunlight and moisture.

Many of our pieces are suitable for regular wear. To extend their lifespan, we recommend removing them before swimming, showering, exercising, or sleeping.

Use a soft, dry cloth to gently wipe your jewellery after each use. Avoid abrasive cleaners or harsh chemicals to help preserve its shine and finish.

We accept major debit cards, credit cards, UPI, net banking, and other secure online payment methods available during checkout.

If Cash on Delivery (COD) is available, it will be shown as a payment option during checkout based on your delivery location.

Absolutely. All payments are processed through secure and trusted payment gateways to ensure your personal and payment information remains protected.

Only one promotional or discount code can be applied per order unless stated otherwise in the offer terms.

Discount codes may have expiry dates, minimum order value requirements, or product exclusions. Please review the offer terms and conditions before applying the code. If you're still experiencing issues, feel free to contact our customer support team for assistance.

You can reach us through our Contact Us page or by emailing our customer support team. We'll do our best to respond as quickly as possible.

Our customer support team is available during business hours, Monday to Saturday. Response times may be slightly longer on Sundays and public holidays.

We'd love to help! If you couldn't find the answer you're looking for, please reach out through our Contact Us page or email our support team. We'll get back to you as soon as possible.